Support Consultant

Charlotte, NC · Customer Service

Position Title: Business Resilience and Emergency Management Support Coordinator
Status: Contract
Hours: 10–20 hours/week
Industry: Management Consulting
Location: Remote (Charlotte, NC preferred)
Start Date: TBD
Travel: ~10%
Relocation: Not provided
Compensation: Based on experience

Company Overview

Our client is a strategic consulting firm focused on building business resilience through emergency management, crisis response, and continuity planning. They partner with public and private sector organizations across diverse industries to help them prepare for and respond to disruption. They are seeking a skilled Support Coordinator to join the team on a part-time contract basis to contribute technical expertise and support across multiple projects.

Position Summary

This is a flexible, part-time opportunity for a well-rounded professional with hands-on experience in emergency preparedness, crisis management, and business continuity. The Support Coordinator will provide subject-matter expertise, support service delivery, and contribute to the development of high-quality client-facing documentation and presentations.

Key Responsibilities

Provide technical guidance and subject-matter expertise in emergency management, physical security, business continuity, and crisis management
Support the delivery of services and products across all phases: development, implementation, testing, and ongoing maintenance
Draft and edit technical documentation including emergency plans, playbooks, reports, user guides, presentations, and proposals
Ensure compliance with relevant standards and frameworks (e.g., NIMS, HSEEP, ISO, OSHA, NFPA)
Participate in collaborative meetings and contribute to problem-solving and planning efforts
Assist internal teams in achieving client goals and managing deliverables

Minimum Requirements

Bachelor’s degree from an accredited university
3–5 years of experience in emergency preparedness, response, business continuity, security, or crisis management
Experience developing and publishing emergency/crisis/business continuity plans for public or private organizations
Strong project management skills and ability to meet tight deadlines
Excellent organizational and multitasking abilities

Preferred Qualifications

Experience presenting technical concepts to executive leadership in clear, digestible formats
Familiarity with emergency management standards and best practices
Industry background in healthcare, aviation, retail, or higher education
Experience working in a startup or high-growth company
Professional certifications preferred: CBCP, MBCP, PMP, CEM, or similar

Why This Role?

Flexible hours
Meaningful work in the resilience and emergency management space
Join a growing, mission-driven consulting firm
Opportunity to contribute to impactful, high-stakes client projects